Sep 25,2025 by MaoPing store
FAQs
FREQUENTLY ASKED QUESTIONS
For any questions, comments or concerns you have, we are here to help.
E-mail: luke@maopingstore.com
About Sculptures
Q: How can I order a custom sculpture in a size and design that is not available online?
A:Please Contact Us with the detailed information of the product you want to order. Our sales representative will be in touch.
Q: What’s your material of the sculptures?
A:We have 304/316 stainless steel sculptures, and fiberglass sculptures.
Q: Do you have sculptures in stock?
A:We do not have sculptures in stock. All the sculptures are made to order and customized with customers' design.
Q:Do you provide installation service?
A:We do not currently provide installation services. All our sculptures are easy to install, and we will send you the installation guide when the
Payment and Refund
Q:Do you support the deposit?
A:Yes, we support deposits. You can pay 50% of the order upfront and the remaining amount before shipping. Please contact us at luke@maopingstore.com if you want to use a deposit for ordering the items.The custom link will send to you before placing the order.
Q:How to Pay with Paypal without an Account?
A:Paypal supports checkout as a guest. You can follow the steps as shown.
1. Select " Paypal " when checkout.
2. Select " Checkout as Guest "
3. Choose the cards from Visa, American Express, MasterCard according to your needs.
Q:Can I cancel my order?
A:We accept order cancellation before the product is shipped or produced. If the order is canceled before the CAD drawing is approved you will get a full refund.If you request to cancel the order after the CAD drawing approved, you would be charged a 50% restocking fee for canceling the order.We cannot cancel the order if the product is already shipped out.
Shipping and Delivery
Q:Do you ship overseas?
A:Yes, we ship worldwide. We handle international shipping and customs for stress-free delivery. Shipping costs will be charged according to the delivery address. We offer discounts and promotions throughout the year, so stay tuned for exclusive deals.
Q:Is expedite shipment available?
A:MaoPing Sculpture also offers expedited shipping for small size sculptures of rush orders and orders delivered to Hawaii, Alaska, Puerto Rico, remote areas, Canada, and other countries with an additional shipping fee. Regarding additional cost for Expedited Shipping, please contact us, we will offer you the quotation within one business day. (Based on the dimension of the specific product and shipping address.)